Shopping, Ordering & Processing

I have a Service Center account. Why do I need to sign up for a separate Store account?
Service Center accounts are used for service and support only, while a Store account is available to anyone who wants to buy a Practice Management product.

I forgot my User Name. How can I retrieve it?
Use the Forgot Your Password utility.

I forgot my Password. How can I retrieve it?
Use the Forgot Your Password utility.

I just purchased a Time Matters/PCLaw Annual Maintenance Plan. How will I get the latest version of the software?
Your order will take up to 6 business hours to process. Once completed, your product keys and download instructions for the latest version will be emailed to you. To ensure you receive all communications regarding your order, please add this domain "@lexisnexis.com" to your address book. If you have not received an email within 48 hours please check your Junk/Spam email folders.

How long will it take for the application to be shipped to me once I place my order?
While Time Matters was distributed on a CD through version 8.0 and PCLaw was distributed on CD through version 6.0, subsequent versions of the software are downloadable. Once your order has been processed, you will receive an email with a link from which you can download the software. Should you not receive the email within a 48 hours of placing your order, please contact Sales (PMSales@lexisnexis.com) to let us know; occasionally customers report that this email was caught in an email spam filter, or we may not have your accurate email address. If preferred, you can still order the software on a CD which will be shipped to you (fees may apply).

What email address does the product key come from?
pmentitlements@lexisnexis.com

I want to buy HotDocs but it is not on your Store. Where can I buy HotDocs?
Please visit http://www.lexisnexis.com/store/

What is your return policy?
First time customers are eligible for a one-time refund of the full purchase price of the software and/or Annual Maintenance Plan (AMP) (not including any shipping & handling or printed technical manual charges) within 60 days of the purchase date. Please note that no refunds will be issued if you have previously returned any software product or if you have reactivated the software. To receive a refund, you must call 800-328-2898 or 919-467-1221 for a Return Authorization (RA) number. Upon receipt of the returned software pursuant to a RA number, the refund will be processed within 30 days.

If you are an Existing Customer, fees for software and the Annual Maintenance Plan purchased by existing customers are non-refundable.

Renewals & Upgrades

I am no longer using all of the licenses I currently own. Can I renew my Annual Maintenance Plan for fewer users than I am currently licensed?
Yes. You can enter the number of users you would like to cover in your Annual Maintenance Plan. However, please note that the number of users you pay for in your annual maintenance plan will be entered into our customer database which means that any future version upgrades or reactivations will be provided for that number of users only. If you wish to decrease the number of users as described above, and then later find you need additional users, you will need to purchase additional user licenses at the new customer price. Also, customers must purchase the same number of user licenses for Time Matters and Billing Matters if they have the bundle.

I have Time Matters and Billing Matters, but am no longer using the Billing Matters functionality. Can I renew my Annual Maintenance Plan for Time Matters only?
Yes. You can request an Annual Maintenance Plan for Time Matters only. However, please note that we will adjust our records to record that your firm has discontinued use of Billing Matters and the Time Matters-only Annual Maintenance Plan you paid for will be entered into our customer database. Once your firm has initiated this change, any future version upgrades or reactivations will be provided for Time Matters only.

If you previously had Time Matters and Billing Matters and elect to upgrade only Time Matters, previously billing and accounting data from Billing Matters will no display; however, your old Billing Matters data will remain in place and will not be harmed. In this event, if you wish to later reinstate Billing Matters, you will need to repurchase Billing Matters at the new customer price for the same number of user licenses for Time Matters and Billing Matters.

I am currently on an Annual Maintenance Plan but want to upgrade from Professional Edition to Enterprise Edition. Is this covered by my Annual Maintenance Plan?
No, there are separate Annual Maintenance Plan pricing for Time Matters (Time Matters Professional and Time Matters Enterprise) and PCLaw (PCLaw and PCLaw Pro). You can purchase an "edition upgrade" to move to the Time Matters Enterprise or PCLaw Pro Editions separately from the Annual Maintenance Plan. First purchase your Annual Maintenance Plan for Time Matters Enterprise or PCLaw, which will entitle you to the latest version (currently 9.0), then upgrade your edition to move from Time Matters 9.0 Professional to Time Matters 9.0 Enterprise, or from PCLaw 9.0 to PCLaw Pro 9.0.

Can I access Service Releases if I am not on an Annual Maintenance Plan?
Yes. You can download the latest service release from our Service Center for those software versions LexisNexis supports. If you want to upgrade to the current version; however, you must have a current Annual Maintenance Plan.

Can I just buy a version upgrade if I don't want a maintenance and support plan?
No, the Annual Maintenance Plan is the version upgrade plan.

Product Information, Terms and Definitions

What other products does Time Matters link to?
Click on the product name to view Product Link Requirements:
Time Matters®

What are your system requirements?
Time Matters®
PCLaw™

What is the difference between PCLaw Standard and PCLaw Pro?
PCLaw Standard is designed to service firms with up to 9 timekeepers. If your firm has more than 9 timekeepers or exceeds 9 timekeepers you will need to purchase or upgrade to PCLaw Pro. Both editions offer the same core billing and accounting capabilities. PCLaw Pro is designed for larger-scale firms that need options smaller firms typically don't, such as check and bill requisition, major client grouping, lawyer and matter budgeting and some extended reporting. PCLaw Pro may also be implemented with a Microsoft® SQL database for optimal performance and data integrity. In all cases, clients must purchase 10 or more licenses to be eligible for PCLaw Pro.

What is the difference between Time Matters Professional Edition and Time Matters Enterprise Edition?
The Professional Edition is a full-featured, multi-user application that allows your entire firm to manage critical client and matter information. Professional is designed for firms that need the full set of practice management features but do not have the volume of data to require an SQL database. Customers can upgrade to the Enterprise version when their practice requires it.

The Enterprise Edition includes the functionality of Time Matters Professional with the scalability and performance gains of a Microsoft® SQL database. Data-intensive firms will benefit most from Enterprise with quick access to large volumes of information. Enterprise can also be used in tandem with World Server Edition to provide remote access via a browser.

How do I determine how many users I need?
There is no limit to the number of computer workstations the application itself can be installed on.

Time Matters: Time Matters is sold by concurrent users, or the number of users that can access the application at one time. This means that you will need to decide how many users will be logged into the software at one time. This will be the number of users you will order.

PCLaw: To determine how many licenses you need, a simple exercise is to count the number of unique time keepers you will need (attorneys, paralegals, clerks, etc), then count the number of staff members who may need to be actively working with the PCLaw software at any given point during the day. Typically the higher of these two numbers reflects the appropriate number of licenses that should be purchased.

What is the difference between a User and a Timekeeper?
A Timekeeper is someone whose time is tracked in the software (anyone with billable hours). A User refers to a person using the software.

What is a Series?
Series type determines the online documentation, sample data and default setup. If you are installing software in a law firm, choose the legal series; accounting firms should choose the accounting series and all other businesses should choose the business series. Software functionality is the same for all Series.